Refund and Returns Policy

Flekken Group Refund and Returns Policy

At Flekken Group, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policies below.

1. Eligibility for Returns

• Returns are accepted within 30 days of receipt of the product.
• Products must be unused, unopened, and in the original packaging.
• Customized or special-order products are not eligible for return unless they arrive damaged or defective.

2. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 30 days of receipt.
• Please provide photographic evidence of the damage or defect.
• We will assess the claim and, if validated, will offer a replacement, repair, or full refund.

3. Return Process

• To initiate a return, contact our customer service at info@flekkengroup.com with your order details and reason for return.
• You will receive instructions on how to return the product.
• Return shipping costs for defective or incorrect items will be covered by us.

4. Refunds

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 30 days using the original payment method.
• Refunds may be subject to a restocking fee of 10% depending on the condition of the returned product.

5. Non-Refundable Items

• Shipping and handling fees are non-refundable.
• Products returned without prior approval or outside the specified return window may not be accepted.

6. Cancellations

• Orders can be canceled before shipment. If canceled, a full refund will be issued.
• Once the product has been shipped, the return policy applies.

7. Contact Us

For questions or to request a return, please contact us at info@flekkengroup.com.